Returns With a Clearer Process.
This Return & Refund Policy explains how to contact leafloria™ about a return, damaged or incorrect item, cancellation, exchange or refund request.
Start With Customer Support, Not a Shipping Label.
Contact Us
Send your order number, product information and the reason for your request to customer support.
Request Review
We review the information provided and determine the appropriate next steps for the request.
Follow Return Instructions
If a return is approved, use the instructions and return destination supplied by customer support.
Resolution
After the relevant review, an approved refund, exchange or other resolution may be processed.
Before sending a product back, contact leafloria™ customer support.
To help us understand the request, please provide information such as:
- Your order number.
- The product involved.
- The reason for the return request.
- Relevant photographs or video where they may help explain a product or delivery issue.
Customer support will review the information provided and advise you of the appropriate next steps.
Return eligibility may depend on the product, order circumstances, condition of the item, reason for the request and other relevant information.
A return request is not automatically approved simply because customer support has been contacted.
We may request additional information where reasonably necessary to review the return request.
If a return is approved, customer support will provide the instructions relevant to that return.
These instructions may include the return destination, packaging guidance, shipping information or other details needed to complete the return.
Please follow the approved instructions rather than sending merchandise to an address obtained elsewhere.
Return shipping arrangements may depend on the reason for the return, the product, the shipping destination and the circumstances of the request.
Customer support will provide any applicable return-shipping instructions as part of an approved return.
Please do not assume that the original shipping method, original shipping address or registered business address should be used for a return.
If a product or shipping package arrives damaged, contact customer support with your order number and a clear description of what happened.
Where possible, please provide photographs showing:
- The product.
- The damaged area.
- The external packaging.
- Relevant shipping labels.
Please keep the item and relevant packaging while the issue is being reviewed.
If you believe you received the wrong product or an item is missing, contact customer support with your order details.
Keep in mind that products from the same order may sometimes travel separately. Review available tracking information before reporting a missing item.
Photographs of the package and the products received may be requested to help review the issue.
Exchange availability may depend on product availability, the circumstances of the request and the outcome of customer-support review.
Contact customer support before sending a product back for an exchange.
If an exchange cannot be arranged, another appropriate resolution may be discussed where applicable.
If you would like to request an order cancellation, contact customer support as soon as possible.
Cancellation cannot be guaranteed after an order has entered processing, packing, fulfillment or shipping.
If an order can no longer be cancelled, customer support may explain any return options that may apply after delivery.
A refund may be issued only after the relevant request has been reviewed and approved.
Depending on the circumstances, review may involve order information, customer communications, shipping records, photographs, returned merchandise or other relevant information.
Contacting customer support does not itself constitute refund approval.
Where possible, an approved refund is generally directed to the original payment method associated with the transaction.
The payment service, card issuer, bank or other provider involved may apply its own processing procedures.
After an approved refund has been issued, additional time may be required before the amount appears in your account.
Processing timing can vary depending on your bank, card issuer, payment service or other financial institution.
A delay in the appearance of a refund does not necessarily mean the refund has not been initiated.
Merchandise sent without following approved return instructions may be difficult to identify, receive or process correctly.
For this reason, customers should obtain return instructions from leafloria™ customer support before sending merchandise.
Do not send merchandise directly to the registered business address unless customer support specifically instructs you to do so.
This Return & Refund Policy may be updated from time to time to reflect changes in store operations, fulfillment arrangements, return procedures or other relevant requirements.
The current version may be posted on this page together with an updated “Last Updated” date.
For questions about a return, refund, damaged item, incorrect item, cancellation or exchange request, contact leafloria™ customer support.
Email: service@leafloria.com
Phone: +86 131-3658-7956
Customer Service Hours: 8:00 AM – 10:00 PM
Destination
The Business Address Is Not Automatically the Return Address.
The registered business address shown below is provided as company information. It should not be treated as an automatic return warehouse. Once an eligible return request has been reviewed and approved, leafloria™ customer support will provide the appropriate return instructions and destination.
Three Things That Help Us Review a Request.
Order Details
Include your order number and the email address used during checkout when available.
Clear Description
Explain which product is involved and what kind of resolution you are requesting.
Supporting Images
For damage, incorrect items or product-condition concerns, photographs can help clarify the issue.
Business Information
Need Help With a Return or Order Issue?
Contact leafloria™ customer support before sending merchandise. Include your order number and a clear description of the issue so we can better review the request.